Complaints Policy

We will endeavour to give you the best service we can. However, if at any point you become dis-satisfied with the service we have provided then you should inform us immediately, so that we can do our best to sort the problem out.

Initially it may be useful to contact the person who is working on your case Jamie Magill ( to discuss your issues informally and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact us for full details of our complaints policy.

The Solicitors Regulation Authority can help you if you are concerned about our conduct. This could be for things such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Contact details

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